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Return and Exchange

Return and Exchange

1. Vaayu Organic products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.


2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to, within 24 hours of the order delivery. We would require 48-72 hours to revert.


3. Kindly take picture of the damaged/tampered side of the product or package.


4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.


5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of: 

     a. Package has accessories missing.

     b. Damaged or broken bottles/pack.

     c. Wrong product delivery.

     d. Expired product delivery.


6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.


7. Returns will not be accepted if:

     a. The product is damaged.

     b. It is without invoice.

     c. It is with tampered batch number and price

     d. It is without its original packaging.


8. Please do not use the item you have raised a complaint about.


9. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of products due to allergic reactions is not applicable.

10. No Returns or Refunds for Free Trials and Samples.